Key Holding & Alarm Response

Here at Uniguard Security, we pride ourselves on covering all bases.

As one of the UK’s largest independent keyholding partners, we provide resourceful and trusted keyholding services to clients across a range of industries – including the NHS, major high-street names, local authorities and even a number of residential clients.

Our industry-leading platforms drive the efficiency of property management – with portfolios including single building premises to multi-state estates that comprise over 100 properties.

And each of our highly trained officers use our bespoke Mobile Application which not only provides a GPS footprint for the delivery of all services, but also provides a full electronic report.

All customer keys are tagged uniquely, with a Near Field Communication (NFC) Tag and tamper-proof seals. This guarantees the safety and security of your keys once they have been allocated into a secure key case.

As our Keyholding customer, you’ll gain the following benefits:

  • Bespoke alarm response reports
  • Effective and consistent management and security for your business or residence
  • The identification and timely resolution of any issues with appropriate advice and support
  • A highly responsive specialist security partner that tailors the service for your unique requirements
  • The coordination of a full boarding up service should any intrusion or damage be found, with our Response Officer remaining on site until the premises are fully secure once more.
  • Full management and support

Keyholder Escorts

In addition to traditional key holding, we also provide a full Key Holder escort service ensuring the safety and security of your employees when attending alarm activations.

Our uniformed officers will arrive in highly visible liveried vehicles and provide a full escort from your vehicle to the property and back again, once the issue has been resolved.

Alarm Response

Alarm Response:

We do much more than just managing CCTV, we offer bespoke security solutions. In fact, all our alarm response calls are managed through our 24-Hour Control Room and Helpdesk in Birmingham.

Together with providing traditional responses to intruder alarm activations, we also provide responses to:

  • Fire Alarm Systems
  • CCTV activations on remotely monitored CCTV
  • Lone Worker man down alarms
  • Panic Alarms
  • ATM/Cash Machine alarms
  • Building Management Systems

Our operators use our bespoke management portal as their primary means to manage your site and coordinate the required response via the relevant response vehicle.

Each activation we receive is categorised as an “immediate” job and is tasked through the portal directly to the officer’s mobile app.

Each unique customer site file contains all the relevant information and access instructions to provide a timely and detailed response, from notification to completion for both the operator and the responding officer.

This service includes:

  • Full site details
  • Site plans
  • Emergency escalation procedures
  • Photograph of your keys
  • Keyholder escalation details
  • Reports detailing previous attendances and/or issues to provide assistance

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